Last updated: 13 August 2020
The purpose of this document is to outline how Arum Advisory collects and maintains your personal information. It also states how this information is used, updated and made available to those parties eligible to access it. Any reference to “Arum”, “we”, “us” or “our” refers to the Arum group of companies, explicitly Prudens Pty Ltd (trading as Arum Pty Ltd) and ACN 127614500.
Arum will maintain, update and add to your personal information whenever contact is made electronically, in person, by phone or by post, by you or by Arum.
WHAT PERSONAL INFORMATION DO WE COLLECT?
When you visit a Arum website, our web applications may record your IP address, the date, time and duration of your visit, the web site from which you visit us, the type of computer software used to access our site as well as the web pages you visit or documents you download.
Arum may place a pixel on pages on our site, or those of other companies that are presenting advertisements. This enables us to record in our server logs that a specific user id has visited a particular page. This data allows us to analyse and determine our audience’s behavioural characteristics, which helps us to optimise our site, advertisement placement, and communication focus. Only anonymous, non-personally identifiable information is collected, and it cannot be tracked to a specific individual.
We will also collect any personal information that you submit to us via electronic or non-electronic means, as required for legal and operational use. If further information is required, Arum may use third-party sources, such as the ASIC Company Names database to verify ACN or ABN details, for instance.
HOW DO WE COLLECT AND STORE YOUR PERSONAL INFORMATION?
We track website visitors using cookies, which are electronic tokens containing small amounts of information that are passed between a web browser and a web server. They are used to maintain session state between pages or to retain information between visits if you return to the website at a later time.
In some cases we serve advertisements that lead to a Arum website. Our web advertising partners, who include Google, may place or recognise a unique cookie on your browser. For more information about Google and display advertising features, and how to opt-out of its tacking methods, please click here. All information submitted by you using electronic or non-electronic means may be recorded using our telephone system, network server, customer relationship management database or web server. Where external parties are used to maintain data (such as website hosting companies or financial auditing firms), your information may be stored by a company other than Arum.
WHO CAN ACCESS MY PERSONAL INFORMATION?
Arum may disclose your information to its employees, agents and affiliates inside or outside your country of residence for the purpose of providing services to Arum. Our employees, agents, affiliates and third party providers who have access to personal data obtained through Arum websites are obliged to respect privacy. We may also disclose your information to governmental agencies or entities, regulatory authorities, or other persons in line with applicable rules, orders, subpoenas, official requests, or similar processes as either required or permitted by applicable law.
ACCESSING YOUR PERSONAL INFORMATION
You have the right (excluding exceptions outlined in the Privacy Act) to seek access to and update or correct the personal information we hold about you. If you make an access request, we will ask you to verify your identity. We may charge a fee to cover the costs of meeting your request.
Arum may record incoming and outgoing telephone conversations for training or quality purposes. If you do not want your call recorded, please advise a Arum employee at the beginning of your conversation.
By accessing our website, contacting Arum or by submitting an application to become a Arum client, you consent to Arum collecting, maintaining, using and disclosing personal information about you and provided by you or by another person as described above.
HOW TO CONTACT US
If you have any questions or complaints about how we collect, use, disclose, manage or store your personal information, or would like to request access or changes to the information we hold, please contact us by telephone on +61 (2) 8302 3677, email email@example.com, or in writing at:
Level 1, 85 William Street, Darlinghurst NSW 2010
T: +61 (2) 8302 3677